Frequently Asked Questions (FAQ)

What is Sophia Fashion?
Sophia Fashion brings modern elegance to everyday wear with thoughtfully curated collections that blend comfort, confidence, and timeless design. We believe fashion should empower your individuality—crafted with care, inspired by effortless sophistication, and made to help you feel your best every day.

Do you offer free shipping?
Yes, we offer free shipping on every order. No minimums, no fine print—just simple, stress-free delivery straight to your door.

How long does delivery take?
Orders are processed within 1–2 business days and delivered within 3–7 business days, Monday through Saturday. You’ll receive a confirmation email with tracking details once your order is on its way, so you can follow it every step of the journey.

Do you ship internationally?
At the moment, we only ship within Ireland. Our focus is on providing the best possible experience for our local customers. If we expand to other regions in the future, we’ll share the news with our community first.

What is your return policy?
Changed your mind? No worries. You have 60 days from the date of delivery to return your items. Just send us an email at info@sophia-fashion.com, and we’ll guide you through the quick return process.

How long do refunds take?
Once your return is approved, refunds are processed within 7 business days. Depending on your bank or payment provider, it might take a little longer to appear in your account.

Do you accept exchanges?
Yes, we do. If you’d like to exchange an item for another size or style, simply email us at info@sophia-fashion.com and we’ll help you find the perfect fit.

What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, and Visa. All transactions are securely encrypted for your protection.

Is my personal and payment information safe?
Absolutely. Protecting your privacy and security is our top priority. Sophia Fashion never stores sensitive payment information, and all checkouts are processed through secure SSL encryption.

What do I do if my order hasn’t arrived?
Please check the tracking link in your shipping confirmation email first. If your order hasn’t arrived within 9 business days, email us at info@sophia-fashion.com and we’ll look into it immediately.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order, and we’ll do our best to help.

Still need help?
We’re always happy to assist. Just send us a message at info@sophia-fashion.com and our friendly support team will get back to you as soon as possible.